Welcome to the OEM Bargain Help Center

How can we help?  

 

 

 

If you have a question that is unanswered in our help center, please contact us at [email protected] with your inquiry. A member of our team will respond within 1 business day.

 


 

General

How can I submit an item review?

When you are looking at the item, you have the option to write a review by clicking Write a Review. From there, you fill out the required information before submitting your review. Once that is done, your review will enter our moderation system before it is published.

 

What do I do if the item I’m looking for is out of stock?

Currently, we are not accepting backorders. If the item you are looking for is no longer in stock, you can contact us at [email protected] and we will provide you with an estimate restock date. All email inquiries are answered within 1 business day.

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Account Settings

How do I create an OEM Bargain account?

On the home page, click My Account and you will be directed to the customer login page. There, you can register an account by clicking Create an Account. Fill out the form, submit it and your account will be created. Once created, you will receive a confirmation email with an account verification link. 

What if I forgot my password?

If you forgot your password, you can reset it by clicking Forgot Your Password on the login page. You will receive an email with instructions on how to reset your password. 

 

How do I create a OEM Bargain vendor account?

We are currently not accepting any new vendors at this time. Those interested in becoming vendors will have the opportunity to apply in the near future. 

How can I see my order history?

When you log into your Customer Account, you will be directed to your Dashboard. On your Dashboard, you can see your order history. 

 

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Returns

What is OEM Bargain’s return policy? 

At OEM Bargain, we believe in quick and hassle-free returns. Items shipped by us can be returned for up to 14 days after your order has been processed. For more information, please refer to our Return Policy.

 

What do I do if my order is missing parts?

In the rare case where your order is incomplete or missing parts, please return your order in its entirety with its original packaging, proof of purchase, and RMA number. Upon receipt of your order, we will issue a replacement order free of charge.

All return orders should be sent to:

PO BOX 103

Garden City, New York 11530

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Orders

How do I add items to my cart for checkout?

Adding items to your cart is easy! Once you have identified the product you want, click into the product page and there will be an “Add to Cart” button. When you click on that, your cart will automatically update.  

 

When will my order ship?

All orders placed before 4pm EST will be processed on the same day. Orders placed after 4pm will be processed the next business day. All of our items ship via Standard Shipping or Expedited Shipping. Expected delivery for Standard Shipping is 4-6 business days while Expedited Shipping is 2-3 business days.

 

Who pays for customs fees?

Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. Most sellers are unable to predict which of these fees, if any, will be applied, and we do not expect sellers to calculate or collect these fees or taxes.

 

How do I track my order?

Upon making a purchase, you will receive an email notification when your item has shipped. The email will provide you your order number and a tracking number. Your orders can also be tracked by logging into your account.

 

How do I cancel an order?

Canceling an order is simple but must be done within a strict time frame. Order cancellation inquiries can only be completed if it is brought to our attention before 4pm EST on the day of purchase. To cancel your order, please contact us at [email protected].

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Vendors

How can I find more information about a vendor?

All listings display the name of the vendors selling the product. Simply click on the vendor’s name and you will be redirected to their profile page. There, you will find the vendor’s description, the products they sell and special offers/promotions.

 

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Promotions

How do I use a promotional or discount code?

Promotional and discount codes can be applied before checkout. On the My Cart page, input your code to receive your discount.

 

Do you guys accept gift cards?

We do not accept gift cards at this time.

 

How do I receive notifications for future promotions? 

You must have a membership with us to receive notifications of future promotions. All future promotions notifications will be sent out via email.

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Payment and Billing

What are my payment options?

We accept PayPal, credit and debit card payments. Payments cannot be split between multiple accounts or cards. 

We do not accept purchase orders and money orders at this time.

Will I be charged sales tax? If so, how much?

Tax will not be charged for all orders.

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Security, Privacy and Legal

How can I identify an OEM Bargain email address?

All of our email addresses have the domain oembargain.com.

Some examples include:

[email protected]

[email protected] 

If you receive an email without the oembargain domain, please report it to us at [email protected] and we will address the issue.  

Is my privacy protected?

At OEM Bargain, we ensure that all of our customer’s information remains confidential and protected. For more information, please visit our Privacy Policy page.